Privacy Policy
Zosto Technology Private Limited ("Zosto", "we", "our", or "us") respects your privacy and is committed to protecting personal information processed through our websites, communication platforms, applications, and related services.
1. Information We Collect
We may collect information that you provide directly to us, including your name, business name, email address, telephone number, account information, and information required to provide our communication and technology services.
We may also process technical information such as IP address, browser information, device information, login activity, service usage information, and system logs for security, troubleshooting, fraud prevention, and service operation.
2. How We Use Information
We may use information to:
- Provide, operate, maintain, and improve our services.
- Create and manage customer accounts.
- Process customer-requested communications and transactions.
- Provide technical and customer support.
- Protect our systems and prevent fraud or unauthorized use.
- Comply with applicable legal and regulatory requirements.
3. WhatsApp Business Platform and Meta Services
When a customer connects a WhatsApp Business Account through our platform, we may process information necessary to provide the requested WhatsApp Business Platform functionality. This may include WhatsApp Business Account identifiers, business information, phone number identifiers, message-related information, templates, and other information made available through authorized Meta APIs.
Access to Meta services is performed only after authorization by the customer and is subject to applicable Meta platform terms and permissions.
4. Product Catalog and Business Information
Where authorized by the customer, our services may access business assets and product catalog information made available through Meta APIs. Such access is used to provide requested business management, catalog display, product selection, and related WhatsApp commerce functionality within our platform.
5. Sharing of Information
We do not sell personal information. Information may be shared with service providers, communication platforms, infrastructure providers, or authorities where necessary to provide our services, comply with law, protect our systems, or fulfill a customer's authorized request.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
7. Data Retention
Information is retained only for as long as reasonably necessary to provide our services, meet contractual requirements, resolve disputes, maintain security, and comply with applicable legal or regulatory obligations.
8. Your Choices and Rights
Subject to applicable law, users may contact us regarding access, correction, deletion, or other requests concerning their personal information.
9. Third-Party Services
Our services may integrate with third-party platforms, including Meta and WhatsApp. Use of those services may also be governed by the privacy policies and terms of the respective third parties.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with the revised effective date.
11. Contact Us
For privacy-related questions or requests, contact:
Zosto Technology Private Limited
Email:
info@zostoindia.com
Website: ZostoSMS